Agent FAQ

Answers to common questions about using Karibu Home as an agent — listings, leads, analytics, payments and more.

Getting Started

Property Listings

Leads & Enquiries

Views, Clicks & Analytics

Featured Listings & Advertising

Subscription Plans

Enterprise Accounts

Payments

Agent Profile

Security & Account Management

Support

Still need help?

Our support team is here to help with anything not covered above.

support@karibuhome.co.ke +254 142 529 864

Tudor, Mombasa, Kenya

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Agent FAQ

Getting Started

What is Karibu Home?

How do I create an agent account?

Do I need an estate agency to join?

Can I change my subscription plan later?

Property Listings

How do I add a property listing?

Why does my listing need approval?

How many properties can I upload?

Can I edit a property after publishing?

Can I pause a listing?

Can I delete a listing?

How many photos can I upload?

Can I add nearby amenities?

Leads & Enquiries

How do enquiries work?

Can I see who contacted me?

Can I see when someone shares my property?

Can I see when someone reveals my phone number?

Can I see when someone reveals my email address?

Views, Clicks & Analytics

What is a View?

What is a Click?

What is the difference between Views and Clicks?

Can I track listing performance?

Can I see how my boosts performed?

Featured Listings & Advertising

What is a Featured Property?

What is a Homepage Slot?

What is a Featured Agent?

What happens if all boost slots are full?

Can I see when my boost will start?

Can I advertise my agency?

Subscription Plans

What subscription plans are available?

What is included in Starter?

What is included in Professional?

What is included in Enterprise?

Can I upgrade my plan?

Enterprise Accounts

Can multiple people use the same company account?

Does each user get their own login?

Can I manage team members?

Payments

Which payment methods are accepted?

Is payment secure?

Can I view my payment history?

Can I download invoices?

Agent Profile

How do I update my profile?

Can I upload my company logo?

Can I add my website and social media links?

Can users see all my active listings?

Security & Account Management

Why was I logged out?

How do I reset my password?

How can I keep my account secure?

Support

How do I contact support?

What are your support hours?

How do I report a problem?

How quickly will support respond?

Still need help?