Privacy Policy

1. Who We Are

Karibu Home is an online property marketplace that connects property seekers with estate agents, developers, landlords, and property professionals throughout Kenya.

Our services are available to:

• Property seekers (buyers, renters, and investors)
• Estate agents and agencies
• Property developers
• Commercial property professionals
• Website visitors and registered users

2. Information We Collect

Information You Provide

When creating an account, submitting an enquiry, or using our services, we may collect:

• Name
• Email address
• Telephone number
• Company name
• Business address
• Agency information
• Profile information
• Property listing information
• Messages and enquiries sent through the platform

Information Collected Automatically

When you use our website, we may collect:

• IP address
• Browser type
• Device information
• Location information (where available)
• Website usage data
• Search activity
• Pages visited
• Clicks and interactions with listings and advertisements

3. How We Use Your Information

We use information to:

• Create and manage user accounts
• Create and manage agent accounts
• Display property listings
• Process enquiries and communications
• Provide customer support
• Improve website functionality
• Analyse website performance
• Monitor advertising performance
• Prevent fraud and abuse
• Comply with legal obligations
• Send service-related communications

4. Estate Agent Information

Estate agents and agencies using Karibu Home understand that certain business information may be displayed publicly to help users make contact.

This may include:

• Agency name
• Agent name
• Agency logo
• Office address
• Contact telephone number
• Email address
• Website address
• Social media links
• Property listings

Some contact details may be partially hidden and only revealed when users actively choose to view them.

5. User Enquiries

When a user contacts an estate agent through Karibu Home, we may share the user's details with the relevant agent to facilitate communication.

This may include:

• Name
• Email address
• Telephone number
• Enquiry content

Agents are responsible for handling such information in accordance with applicable privacy laws.

6. Cookies and Analytics

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Maintain login sessions
• Measure website traffic
• Analyse user behaviour
• Improve search functionality

Users may manage cookie preferences through their browser settings.

7. Advertising and Performance Tracking

Karibu Home provides advertising and promotional services for estate agents and agencies.

To measure performance, we may track:

• Listing views
• Listing clicks
• Phone number reveals
• Email reveals
• WhatsApp interactions
• Enquiries
• Advertisement impressions
• Advertisement clicks
• Social sharing activity

This information is used for reporting and performance analytics.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

While we strive to protect your information, no online system can guarantee absolute security.

9. Data Retention

We retain information only as long as necessary to:

• Provide our services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Request a copy of your personal data

Requests may be submitted using the contact details below.

11. Third-Party Services

Karibu Home may use trusted third-party providers for:

• Payment processing
• Website hosting
• Analytics
• Communication services
• Customer support

These providers may process information on our behalf to deliver services.

12. Children's Privacy

Karibu Home is intended for individuals aged 18 years and older. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact: